Refund & Cancellation Policy
Last Updated: July 2026 | Effective Date: Immediately
1. Policy Overview
At Amini Group (operating under CV Eventworks Experience), we strive to ensure complete client satisfaction. This policy outlines the terms and conditions for project cancellations, service modifications, and refund eligibility across our business units.
2. Cancellation & Refund Eligibility
A. Event & Experience Services (Eventworks & Amini Experience)
Cancellations made 14 days or more before the scheduled event date are eligible for a 75% refund of the total deposit. Cancellations made within 7–13 days are eligible for a 50% refund. Cancellations under 7 days before event execution are non-refundable due to vendor commitments.
B. Creative & Shoot Agency Services (Amini Shoot)
If a shoot session is rescheduled 48 hours prior to production, no penalty is applied. Project cancellations prior to shooting begin receive a 50% refund of the down payment.
C. Tourism & Hospitality Consultations (Amini Ventures & Hospitality)
Custom travel itinerary bookings and consultation packages may be canceled up to 7 days prior to start date for a full refund minus third-party reservation fees.
3. How Refunds Are Processed
Approved refunds will be processed back to your original payment method (Bank Account / Payment Gateway) within 5–14 working days after written approval from our finance team.
4. Requesting a Refund
To submit a cancellation or refund request, please send an official email with your invoice/booking ID to our support team:
CV Eventworks Experience (Amini Group Finance & Legal)
Email: hello@aminigroup.id
Phone / WA: +62 812 3456 7890
Address: